Website Care Plan
What to expect when SBTC maintains your site.
A care plan is not insurance. It is prevention. Your site stays updated, backed up, and monitored so problems do not surprise you.
Month 1: Onboarding
- Baseline audit of your current site
- Set up automated backups to offsite storage
- Configure uptime monitoring and alerts
- Document current plugin/theme versions
- Run initial security scan
Ongoing: Monthly Maintenance
- Core CMS, plugin, and theme updates
- Security patches applied within 48 hours
- Monthly backup verification
- Performance scan and optimization tweaks
- Broken link check
Monthly Report
- Uptime percentage and any downtime events
- Updates applied
- Security scan results
- Performance score
- Recommendations for next month
Support Requests
- Email support within 2 business days
- Emergency response (site down) same day
- Content updates included in Pro and Business tiers
- No calls unless pre-scheduled
What You Do
- Keep your payment method current
- Notify SBTC of any major site changes you make
- Review monthly reports and reply if you have questions
- Give 30 days notice if you want to cancel
What Is Not Included
- New page design or development
- Major redesigns
- Content writing (unless specified in your tier)
- Third-party plugin license fees
- Hosting or domain registration fees