How quickly will work begin after I pay?
You'll receive an intake form immediately after payment. Once you submit it with your site details and access is confirmed, I typically begin the audit within 2 business days. If you have a deadline, include it in the intake form and I will tell you what is realistic.
Do you work on WordPress only?
The majority of my cleanup work is on WordPress sites, which is what most small businesses use. If your site is on a different platform (Wix, Squarespace, Joomla, etc.), contact me first to discuss whether I can help and what the scope would look like.
What if my site gets hacked again after the cleanup?
The hardening included in the cleanup can reduce repeat issues, but no cleanup can honestly promise a site will never be compromised again. If a related issue shows up soon after the cleanup, I will review what happened and recommend the most practical next step. Ongoing protection is also available through my website care plans.
Will the Google "dangerous site" warning be removed?
If the warning is tied to malware or deceptive-content flags and the cleanup is complete, I can submit a review request to Google Safe Browsing. Google decides whether to remove the warning and how long that review takes.
Do I need to give you my passwords?
No permanent password handoff is preferred. In most cases, a temporary WordPress admin user or scoped hosting support account is enough. If a host only allows broader access, I'll ask you to rotate that password after the cleanup, and I'll call that out in the final report.
What if the site is too far gone to clean?
In rare cases - usually older, very large sites that have been infected for a long time - a full restore from a clean backup or a rebuild is more practical than a manual cleanup. If I assess that to be the case, I'll explain why and give you your options before doing anything. You won't be charged for work that isn't possible.
Will my site have downtime during the cleanup?
Many cleanups can happen while your site stays online. In some cases I may put the site in maintenance mode briefly while making critical changes. If that is necessary, I'll explain why in advance and keep disruption as limited as the work allows.