Privacy Policy

Your privacy matters. This policy explains what information SBTC collects through quote requests, project work, and direct communication, and how that information is used and protected.

Information We Collect

We collect information you provide directly to us, such as when you request a quote, contact us for support, or work with us on a project. This may include:

  • Name, email address, phone number, and business information
  • Service requests, project details, and support notes
  • Payment information processed by third-party payment providers
  • Communication records related to your inquiry or project
  • Website or technical information necessary to complete requested work

How We Use Your Information

We use your information to:

  • Provide requested services and technical support
  • Process payments and manage project communication
  • Respond to inquiries and quote requests
  • Maintain business records and support obligations
  • Improve service delivery where appropriate

AI-Assisted Workflows

SBTC may use AI-assisted tools internally to support drafting, research, code support, and workflow efficiency. These tools are not presented as the primary product being sold on this site.

  • AI assistance is used only where it supports the work you requested
  • We aim to minimize the amount of client information shared with outside tools
  • We do not intentionally use client confidential information to train public AI models
  • If a project requires stricter handling, that should be addressed directly in the project scope or agreement

Data Security

We implement reasonable security measures to protect your information, including:

  • Encrypted transmission where supported
  • Access controls for project and submission data
  • Security updates and monitoring for our systems
  • Data minimization where practical

Third-Party Services

We may work with third-party providers for:

  • Payment processing, including Stripe where applicable
  • Website hosting and infrastructure
  • Email and communication systems needed to deliver services
  • Operational tools used to support project delivery

These providers have their own privacy policies. Nonessential marketing analytics and live chat tools are not currently required to use this site.

Your Rights and Choices

You may request to:

  • Access or update your personal information
  • Request deletion of your data where legally permitted
  • Ask how your information is being used

Data Retention

We retain information only as long as reasonably necessary to:

  • Provide services and support
  • Maintain business records
  • Comply with legal obligations
  • Resolve disputes or warranty-related questions

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

International Data Transfers

As a remote service, we may process information across different jurisdictions where needed to deliver work. We aim to use reasonable safeguards for that handling.

Changes to This Policy

We may update this privacy policy from time to time. Material changes will be reflected on this page.

Contact Us

If you have questions about this privacy policy or how we handle your information, please contact us:

Last updated: March 2026