Working Style
SBTC is founder-led. You work with Seth directly. The process is built around clear communication, predictable scheduling, and no unnecessary meetings.
Communication
Most work moves faster in writing. Calls are available by appointment when scoped and paid in advance.
Work is planned, scoped, and delivered in writing. This keeps a record, reduces miscommunication, and lets both sides think before responding. Urgent live-site issues get faster handling.
All project communication happens through email or the request form. No Slack, no Discord, no project-management logins to check. One thread, one source of truth.
Discovery calls and consultation calls are scoped and billed separately. Most projects do not need one. If a call truly helps, we will schedule it after scope is clear and payment is arranged.
Schedule
SBTC operates on a three-day active schedule. This keeps turnaround fast without burning out the person doing the work.
Monday, Wednesday, Friday, and Saturday are generally off. Email is still monitored for urgent issues, but non-urgent replies wait for the next active day.
New inquiries: typical reply within 2 business days. Active projects: updates on active work days. Urgent live-site problems: faster, depending on scope and whether you are on a care plan.
What to Expect
Here is what happens when you start a project or request with SBTC.
Use the contact form, triage booking, or email. Describe the problem, the goal, and any deadlines. The more specific you are, the faster the reply.
You get a direct reply with next steps, questions, or a scoped quote. No account manager. No templated pitch. Just the actual recommendation.
For most projects, a deposit is required before work begins. The scope is confirmed in writing so both sides know what is included.
Completed work is delivered with clear notes. If it is a new site, you get launch instructions. If it is a fix, you get a summary of what changed and what to watch.
Fastest Response
A few simple habits speed up every interaction.
Include the URL, the problem, what you already tried, and what done looks like. Vague requests take longer because they need follow-up questions.
A screenshot with an arrow is worth a paragraph of description. Annotate if you can. It removes guesswork.
One email with five bullet points gets a faster answer than five emails with one line each. Batching saves context switching for both sides.
Common questions about pricing, process, and fit are already answered on the FAQ page. That can save a round trip.