Knowledge Base | SBTC

Help Center

Knowledge Base

Practical guides for website owners. No jargon. No upsells. Just answers.

  • How to Update Your Business Hours

    Step-by-step for WordPress and Wix.

    WordPress

    1. Log in at yoursite.com/wp-admin
    2. Go to Pages → All Pages
    3. Find your Contact or About page
    4. Edit the hours section
    5. Click Update

    Wix

    1. Log in at wix.com
    2. Open your site in the Editor
    3. Click the text box with your hours
    4. Edit the text
    5. Save and Publish

    Tip: Update Google Business Profile and Facebook at the same time.

    ← Back to articles

  • Why Is My Website Slow?

    Common causes and quick fixes.

    Most Common Causes

    1. Large images. Resize to max 1920px wide. Compress with TinyPNG.
    2. Too many plugins. Deactivate unused plugins. Keep under 10 for WordPress.
    3. No caching. Install a caching plugin (WordPress) or enable Wix caching.
    4. Slow hosting. Shared hosting is fine for small sites. If you have traffic, upgrade.

    Test Your Speed

    Use Google PageSpeed Insights. Aim for a score above 50 on mobile. Above 70 is excellent.

    Still slow? Contact SBTC for a speed audit.

    ← Back to articles

  • How to Clear Your Browser Cache

    See the latest version of your site.

    Chrome / Edge

    1. Press Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac)
    2. Or: Settings → Privacy → Clear browsing data → Cached images and files

    Firefox

    1. Press Ctrl + Shift + R
    2. Or: Menu → History → Clear Recent History → Cache

    Safari

    1. Safari menu → Preferences → Advanced → Show Develop menu
    2. Develop → Empty Caches

    Tip: Also clear your CMS cache if you use one (WP Rocket, W3 Total Cache, etc.).

    ← Back to articles

  • My Contact Form Is Not Working

    Diagnose and fix form submission issues.

    Check These First

    1. Spam folder. Check your spam or junk folder for test submissions.
    2. Test it yourself. Fill out the form with your own email and submit.
    3. Check the recipient. Make sure the form sends to the right email address.
    4. SMTP setup. WordPress sites often need an SMTP plugin to send mail reliably.

    Quick Fixes

    • Install WP Mail SMTP (WordPress)
    • Check Wix form settings → Notifications
    • Make sure CAPTCHA is not blocking real users

    Still broken? Contact SBTC.

    ← Back to articles

  • How to Check Your Site on Mobile

    Test responsive design without a phone.

    Browser DevTools

    1. Right-click anywhere on your site → Inspect
    2. Click the phone icon (toggle device toolbar)
    3. Select a device (iPhone, Pixel, etc.)
    4. Refresh the page

    Real Device Check

    1. Open your site on your phone
    2. Check text size (should be readable without zooming)
    3. Check buttons (should be tappable, not too small)
    4. Check forms (fields should be easy to tap)

    Tip: Ask a friend to check on their phone too. Different screen sizes reveal different issues.

    ← Back to articles

  • SSL Certificate Errors

    What to do when your site shows "Not Secure."

    Common Causes

    • SSL certificate expired
    • Mixed content (HTTP images on HTTPS page)
    • Domain mismatch on certificate

    Quick Fixes

    1. Contact your hosting provider to renew the certificate
    2. Check that all images use https:// not http://
    3. Force HTTPS in your CMS settings

    SBTC Care Plans include SSL monitoring. If the certificate expires, we fix it before you notice.

    ← Back to articles

  • How to Add or Edit a Page

    WordPress and Wix basics.

    WordPress

    1. Log in → Pages → Add New (or All Pages → Edit)
    2. Use the block editor to add text, images, headings
    3. Add a featured image (1200x630 for best social sharing)
    4. Set the page slug (URL) under Permalink
    5. Click Publish

    Wix

    1. Editor → Pages → Add Page
    2. Choose a layout or start blank
    3. Drag elements onto the page
    4. Click Publish

    Before you publish: Preview on desktop and mobile.

    ← Back to articles

  • How to Back Up and Restore Your Site

    Protect your website from data loss.

    WordPress

    Install UpdraftPlus (free):

    1. Plugins → Add New → Search "UpdraftPlus"
    2. Install and activate
    3. Go to Settings → UpdraftPlus Backups
    4. Click Backup Now
    5. Schedule daily backups to Google Drive or Dropbox

    Wix

    Wix backs up automatically. To restore:

    1. Editor → Site → Site History
    2. Find the version you want
    3. Click Restore

    Rule: 3 copies, 2 media types, 1 offsite. SBTC Care Plans include automated backups.

    ← Back to articles

  • SEO Basics for Small Business Websites

    What actually moves the needle.

    What Matters

    1. Google Business Profile. Claim it. Keep info current. Ask for reviews.
    2. Page titles. Every page needs a unique, descriptive title under 60 characters.
    3. Mobile speed. Slow sites rank lower. Compress images. Use caching.
    4. Local keywords. "Torrance auto shop" beats "best auto shop."
    5. Reviews. Google reviews are a ranking signal.

    What Does Not Matter (for most small businesses)

    • Meta keywords (Google ignores them)
    • Submitting your site to 100 directories
    • Keyword stuffing
    • Buying backlinks

    Want a deeper audit? Free website check.

    ← Back to articles

  • Why Your Social Share Images Look Wrong

    Fix Open Graph images for Facebook, LinkedIn, and Twitter.

    The Problem

    When someone shares your site on Facebook or LinkedIn, the image, title, and description might be wrong or missing.

    The Fix

    1. Add Open Graph meta tags to your site head: 
      <meta property="og:title" content="Your Page Title">
<meta property="og:description" content="Your description">
<meta property="og:image" content="https://yoursite.com/image.jpg">
    2. Image size: 1200 x 630 pixels
    3. Test with Facebook Debugger

    SBTC includes proper Open Graph tags on every site we build.

    ← Back to articles

Still stuck? Contact SBTC or check the troubleshooting guide.